The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps Author Kevin Behr
ISBN-10 0975568612
ISBN-13 9780975568613
Year 2005-06-15
Pages 112
Language English
Publisher Information Technology Process Institute
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The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels security and auditability while managing costs Visible Ops is comprised of four prescriptive and self fueling steps that take an organization from any starting point to a continually improving process Making ITIL Actionable Although the Information Technology Infrastructure Library ITIL provides a wealth of best practices it lacks prescriptive guidance What do you implement first and how do you do it Moreover the ITIL books remain relatively expensive to distribute Other information publicly available from a variety of sources is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey Why Do You Need Visible Ops The Visible Ops methodology was developed because there was not a satisfactory answer to the question I believe in the need for IT process improvement but where do I start Since 2000 Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high performing IT organizations with the highest service levels best security and best efficiencies For years they studied these high performing organizations to figure out the secrets to their success Visible Ops codifies how these organizations achieved their transformation from good to great showing how interested organizations can replicate the key processes of these high performing organizations in just four steps 1 Stabilize Patient Modify First Response Almost 80 of outages are self inflicted The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved 2 Catch and Release Find Fragile Artifacts Often infrastructure exists that cannot be repeatedly replicated In this step we inventory assets configurations and services to identify those with the lowest change success rates highest MTTR and highest business downtime costs 3 Establish Repeatable Build Library The highest return on investment is implementing effective release management processes This step creates repeatable builds for the most critical assets and services to make it cheaper to rebuild than to repair 4 Enable Continuous Improvement The previous steps have progressively built a closed loop between the Release Control and Resolution processes This step implements metrics to allow continuous improvement of all of these process areas to best ensure that business objectives are met

Other Version:

ITIL For Dummies

ITIL For Dummies Author Peter Farenden
ISBN-10 9781119950134
Release 2012-04-23
Pages 370